UK: (1423) 857920 | USA: (347) 708 1828

Designs Unlimited Knowledge Base

Need more information? You should find answers to most of your questions here.

Have unanswered questions?

We’ve put together a list of typical questions we get asked about our service, which should answer any remaining questions that you may have. If you can’t find the answer here, call us and one of our friendly team will be happy to explore whether we are a fit for your business.

Animated graphics, are they included?

We don't include complex animation or video. However, we are happy to include simple animated graphics; which work particularly well on web pages and with social media. Please bear in mind that animated graphics (gifs), comprise of multiple layers. So if there are...

read more

How many hours design can we expect each month?

We don't impose a set amount of hours each month per client. Instead, our design team work their way through the tasks that have been allocated to them and endeavour to get tasks completed as quickly as possible and to produce a regular flow of work back to each...

read more

Can I call / speak my designer?

We keep our prices low by providing an online solution and maximising our production time. We love our customers, but time spent on the phone means less time spent actually working on design briefs. As a general rule of thumb, if the design is complex and cannot be...

read more

Do you provide support for languages other than English?

All our designers are native English speakers. However, provided that you can supply the brief in English, we can produce designs for any language. We would need you to supply the wording, that you need incorporating into the design, in the language that you want us...

read more

We need multiple logins, is that possible?

The designs unlimited service is priced at £299 per user, per month (+vat where applicable). A multi-user subscription enables each user to submit a design request simultaneously and is the perfect solution for a busy marketing team where each marketer has regular...

read more

Do you handle emergency requests?

We work in next business day creative rounds. Every request or revision will usually take at least 1 business day – sometimes more. Our typical turnaround is 2 to 3 working days. Simple jobs get completed faster than complex ones. Multiple requests will take longer...

read more

How does a design request work?

We have an efficient design process and allocate new design requests the next business day. Qualifying design requests must be made using our online design request form on our website or via your client portal. The process begins once a request is...

read more

I have regular short deadlines. Is this for me?

If you have a graphic design need that fits within the scope of our work, you should be able to easily explain your requirements using our design request form. If your task needs a phone call, a meeting, our advice or guidance, or has a tight deadline, it’s almost...

read more

Who is the service for?

There are very few limitations on who and how you can use our Designs Unlimited service. Our service is designed for people like you – marketers, entrepreneurs and start-ups who need the flexibility and cost-price certainty of a responsive, professional graphic design...

read more

What is my contractual commitment?

No contacts, no long term tie-ins With Designs Unlimited you are not tied into a long term contract. If you sign up for our monthly plan, you’ll be billed monthly and can cancel anytime. If you sign up for an annual plan (saving you 10% - contact us if this is of...

read more

Who owns the creative work?

All native Adobe files and Assets are included You have 100% ownership of the files the moment we deliver them to you – we deliver them in native Adobe formats, JPG, PNG and Adobe PDF format and we also supply the original royalty free images that we purchase on your...

read more

What are your Design Task Turnaround Times?

How fast we turnaround your design request depends upon: 1. How long you and your designer have been working together (as we get to know your needs, we can get the work done more quickly) 2. How many active requests you currently have in the queue 3. The complexity of...

read more

What is the scope of the design service?

We accept unlimited design requests for all your essential day to day design needs. This includes any straightforward graphic design request that can be easily explained in an email. All design requests are made via our online design request form and are assigned to...

read more

How do I get Started!

That's great! We're looking forward to having you on board. Designs Unlimited is flat-rate, on-demand design service with all design requests being submitted by email or via our online request form. Getting started is really easy: 1. Sign up at by following the 'get...

read more

Can I use Designs Unlimited with my clients?

If you decide to use our service to create work on behalf for multiple brands or on behalf of your clients, that’s OK! However, please be aware that you may get a different experience than intended. When multiple design requests are made we take each request in turn....

read more

Ready to Get Started?

There's no setup fees, no long term tie-ins and we provide a no quibble 14-day Money Back Guarantee